Eckoh is a leading international provider of secure payment and customer contact technology.
We specialise in assisting organisations to secure their card-not-present (CNP) transactions. CNP payments are made over the phone, web or mobile without face-to-face contact or verification. Each year we process over £800 million in card payments for clients in accordance with Payment Card Industry Data Security Standards (PCI DSS). As a PCI DSS Level One Compliant Service Provider, more organisations every year trust Eckoh to protect their contact centre and customers from payment card fraud and breaches.
In addition to our payments products, we target contact centre organisations with our customer service solutions portfolio. These services enable organisations to manage their customer communications channels more efficiently. Our multi-channel products give customers the ability to self-serve, i.e. to make enquiries, retrieve information or make payments over the phone, web or mobile through automation. Removing routine customer enquiries from call centre agent/advisor interaction significantly reduces operational costs, streamlines contact centre processes and reduces inbound call queues.