This marks an almost 20% improvement against FY19 for the company's combined Snare and eMite businesses.
Chief executive officer Brad Thomas said, “Overall this is a great result and shows that not only are we continuing to grow but we are in fact accelerating and delivering a profit while we grow.
“Snare continues to perform well on the back of our US business, our eMite relationship with Genesys continues to deliver results and the early response to our Amazon Connect offering has been incredibly positive with some large customers and partners coming on board since the launch.”
CX Intelligence by eMite provides a SaaS-based real-time and historical analytics platform, dashboards, wallboards, KPI and orchestration products for customer experience, contact centre and IT operations environments.
Detecting cyber threats in real-time
The Snare product suite is a highly-scalable platform of Centralized Log Management and Security Analytics products designed to enable customers to detect and manage cyber threats in real-time and maintain regulatory compliance.
The CX Intelligence for Amazon Connect offering is different to the Genesys offering in that it is a true usage-based model and only a small number of agreements are committed to a minimum volume or term.
This is aligned to the terms of the underlying Amazon Connect usage-based pricing model.
The eMite solution for Amazon Connect is charged on a connected minutes basis in the same way that Amazon Connect is charged.
“Looking forward to further growth”
Thomas added, “We continue to make investments in growing our US business and are adding new resources into EMEA to capture the opportunity we see across all our products.
“We now have six people in the UK, where a year ago we only had two.
“With CX Intelligence for Genesys Cloud, CX Intelligence for Amazon Connect, a new channel through Amazon Marketplace, a new cloud migration offering and new product launches for Snare, we are looking forward to further growth in the second half.”