The main new strategy for this year is our establishment and acceleration of growth in the largest payments market in the world, the US. We believe that the opportunity for deploying our payment products has strengthened further as a result of recent adverse publicity in the market relating to data breaches. This has now fuelled a re-evaluation of card and data security processes that has coincided with us establishing a market presence, which leads us to believe that significant sales growth can be delivered over time.
Our near term growth strategy has evolved:
. Establish and expand our US footprint to capitalise on secure payment opportunities
. Leverage channel partners in both UK and US markets
. Maximise international opportunity for the combined Eckoh and Veritape product line
. Bring the new payment product OneProx to market
. Continue to invest in R&D to underpin next generation product development and maintain market leading position
. Continue to evaluate acquisition opportunities
Reduce the Myriad of Screens Your Agents Manage into One Single Portal
The relationship between the customer and your agent is the heart of customer experience — and the hub of this engagement is the contact centre agent desktop.
Giving your agents the right tools to manage this relationship can save time, money and improve the customer experience. Social media response capabilities, centralised knowledge management and other tools can make a world of difference— and help you to keep pace with rising customer expectations. But, so often, legacy desktops can be difficult to adapt and need to be supported by lots of other applications open on the agent’s desktop.
So how can you give your team what they really need? Coral Universal Agent Desktop provides the answer.
Let’s Stop End of Life from Meaning End of Support
You can't blame systems vendors from focusing on the sale of new licenses, new releases or upgrades. Many want to drive up revenue to recoup their investment in the latest generation of technology. Making platforms or applications end-of-life, removing support or asking for significant premiums is all part of their strategy.
But your business goals and timeframes are different. It's likely you want to focus on maximising the return on investment in your systems. That way, you can use your budget for other areas, such as the explosion of investment in new customer channels such as social media.
So who makes the rules on when systems are end of life... you or the vendor? With Eckoh, you can take back control.
Powerful, Vendor-Agnostic Solutions are Within Easy Reach
Do you want to add leading-edge functionality to your existing contact centre — improving the customer experience, saving money and increasing your return on investment?
Organisations the world over are discovering they no longer need to replace their infrastructure if they want to innovate. Instead, hand-picked solutions can breathe new life into older systems and deliver dramatic benefits.
Suddenly, long-running business issues are solved, your teams get the tools they need and your customers notice the improvements.
Eckoh operates in the US & UK.