Eckoh PLC

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Market Cap:
£171.31 m
67.50 GBX
52 weeks high
52 weeks low

Our Strategy

The main new strategy for this year is our establishment and acceleration of growth in the largest payments market in the world, the US. We believe that the opportunity for deploying our payment products has strengthened further as a result of recent adverse publicity in the market relating to data breaches. This has now fuelled a re-evaluation of card and data security processes that has coincided with us establishing a market presence, which leads us to believe that significant sales growth can be delivered over time.

Our near term growth strategy has evolved:

. Establish and expand our US footprint to capitalise on secure payment opportunities
. Leverage channel partners in both UK and US markets
. Maximise international opportunity for the combined Eckoh and Veritape product line
. Bring the new payment product OneProx to market
. Continue to invest in R&D to underpin next generation product development and maintain market leading position
. Continue to evaluate acquisition opportunities

Agent Desktop

Reduce the Myriad of Screens Your Agents Manage into One Single Portal

The relationship between the customer and your agent is the heart of customer experience — and the hub of this engagement is the contact centre agent desktop.

Giving your agents the right tools to manage this relationship can save time, money and improve the customer experience. Social media response capabilities, centralised knowledge management and other tools can make a world of difference— and help you to keep pace with rising customer expectations. But, so often, legacy desktops can be difficult to adapt and need to be supported by lots of other applications open on the agent’s desktop.

So how can you give your team what they really need? Coral Universal Agent Desktop provides the answer.

Third Party Support

Let’s Stop End of Life from Meaning End of Support

You can't blame systems vendors from focusing on the sale of new licenses, new releases or upgrades. Many want to drive up revenue to recoup their investment in the latest generation of technology. Making platforms or applications end-of-life, removing support or asking for significant premiums is all part of their strategy.

But your business goals and timeframes are different. It's likely you want to focus on maximising the return on investment in your systems. That way, you can use your budget for other areas, such as the explosion of investment in new customer channels such as social media.

So who makes the rules on when systems are end of life... you or the vendor? With Eckoh, you can take back control.


Powerful, Vendor-Agnostic Solutions are Within Easy Reach

Do you want to add leading-edge functionality to your existing contact centre — improving the customer experience, saving money and increasing your return on investment?

Organisations the world over are discovering they no longer need to replace their infrastructure if they want to innovate. Instead, hand-picked solutions can breathe new life into older systems and deliver dramatic benefits.

Suddenly, long-running business issues are solved, your teams get the tools they need and your customers notice the improvements.

Eckoh operates in the US & UK.


Board of Directors

Eckoh's Board of Directors consists of technology leaders.


Christopher Humphrey

Non-Executive Chairman

Christopher Humphrey, BA, MBA and FCIMA, is currently a Non-Executive Director of AVEVA Group plc, SDL plc and The Vitec Group plc. Christopher was formerly Group Chief Executive Officer of Anite plc from 2008 until August 2015, having joined Anite in 2003 as Group Finance Director. He has held senior positions in finance at Conoco, Eurotherm International plc and Critchley Group plc. He was previously a non-executive director of Alterian plc between 2011 and 2012.

Guy Millward

Non-Executive Director

Guy Millward has held a number of senior finance positions with both publicly listed and privately held technology companies. Guy joined the board in October 2016 and is currently CFO at Imagination Technologies Group plc, a leading multimedia, communications and technology company. His previous roles include; Group Finance Director at Morse Plc, Group Finance Director at Alterian Plc and more recently, CFO at Advanced Computer Software Group plc from 2013, until its sale to Vista Equity Partners in mid-2015. Guy qualified as a chartered accountant with EY in 1989.

David Coghlan

Non-Executive Director

David is currently Chairman of Synectics plc, an AIM-quoted provider of high-end electronic security systems, and a Non-Executive Director, and Chairman of the audit committee, of SCISYS plc, a software company also quoted on AIM. He is also Chairman of Quadrant Group Limited, a leading independent supplier of aviation simulation and training, with subsidiaries in the UK and USA. He has extensive experience with technology companies in the business-to-business field. David was previously a partner at Bain & Company, a leading strategy consulting firm.

Nik Philpot

Chief Executive Officer

Nik is a founder of Eckoh and was appointed COO and Deputy CEO in September 2001, before being appointed CEO in September 2006. Nik has 30 years’ experience in the voice services industry; he was originally at British Telecom before establishing a number of start-up businesses in the telecoms and technology sectors. As CEO of Eckoh, he has created a leading provider of Secure Payment solutions and Customer Contact services for the contact centre industry.

Eckoh UK Ltd

Telford House,

Corner Hall,

Hemel Hempstead,

Herts HP3 9HN

Call Us: +44 (0) 1442 458 300


Omaha, USA

Eckoh, Inc.

9900 Nicholas Street, Suite 175

Omaha, NE 68114

United States

Call Us: US +1-866-258-9297


Nominated Adviser
Nplus1 Singer Advisory LLP
One Bartholomew Lane
London EC2N 2AX
t: 020 7496 3000
f: 020 3205 7550
w: www.n1singer.com

Altius House
One North Fourth Street
Milton Keynes MK9 1NE
t: 01908 844800
w: www.kpmg.com/uk

Mills & Reeve LLP
Botanic House
100 Hills Road
Cambridge CB2 1PH
t: 01223 364 422
f: 01223 355 848
w: www.mills-reeve.com

Financial Public Relations
FTI Consulting
200 Aldersgate
Aldersgate Street
London EC1A 4HD
t: 020 3727 1000
w: www.fticonsulting.com

Substantial Shareholdings

As of 31st March 2019, the Company had been notified of the material interests shown in the chart below, representing 3% or more of its current issue share capital.

Shareholder Number of Shares % of issued share capital
Hargreave Hale Limited 42,118,141 16.60
Kestrel Partners LLP 37,397,644 14.74
Herald Investment Trust Limited 17,314,890 6.85
Cavendish Asset Management 11,239,061 4.43
Chelverton Asset Management 10,500,000 4.14
BlackRock Investment Management 10,336,068 4.07
Close Brothers Group 10,184,234 4.01
AXA Investment Managers UK 8,025,613 3.16
Hargreaves Lansdowne Asset Management 7,906,986 3.12
River + Mercantile Asset Management 7,678,284 3.03


Advisors & Contacts


Nominated Adviser & Joint Broker
Nplus1 Singer Advisory LLP
One Bartholomew Lane
London, EC2N 2AX
t: 020 7496 3000
f: 020 3205 7550
w: www.n1singer.com

Joint Broker
Canaccord Genuity Limited
88 Wood Street,
London, EC2V &QR
t: 020 7523 8000
w: https://www.cgf.com

PricewaterhouseCoopers LLP
The Atrium
1 Harefield Road
Uxbridge, UB8 1EX
t: 01895 522 000
f: 01895 522 020
w: https://www.pwc.co.uk

Mills & Reeve LLP
Botanic House
100 Hills Road
Cambridge, CB2 1PH
t: 01223 364 422
f: 01223 355 848
w: www.mills-reeve.com

Financial Public Relations
FTI Consulting
200 Aldersgate
Aldersgate Street
London, EC1A 4HD
t: 020 3727 1000
w: www.fticonsulting.com

Please contact our registrar to advise of a change of address or enquiries relating to lost share certificates or share registration:

Link Asset Services
Northern House
Woodsome Park
Fenay Bridge
West Yorkshire HD8 0LA
t: 0871 664 0300*
e: enquiries@linkgroup.co.uk
*By phone: UK – 0871 664 0300, from overseas call +44 (0) 371 664 0300 calls cost 12p per minute plus your phone company's access charge. Calls outside the United Kingdom will be charged at the applicable international rate. We are open between 09:00 - 17:30, Monday to Friday excluding public holidays in England and Wales

All other shareholder enquiries should be directed to the Company Secretary in writing, by email or by telephone using the contact details provided below:

Chrissie Herbert
Eckoh plc
Telford House
Corner Hall
Hemel Hempstead
Hertfordshire HP3 9HN
t: 0800 916 50 50
e: more info